Return Policy

At Inviting Fashion, we want you to feel completely confident and delighted with every purchase you make. We understand that selecting clothing online can be a personal experience, and sometimes an item may not meet your expectations or fit quite as you envisioned. That is why we have designed our return policy to be straightforward, fair, and customer-centric. We are committed to ensuring your satisfaction and making the return process as seamless as possible.

Our Commitment to You

Your happiness with your purchase is our top priority. We believe that every garment in our curated collection deserves to be cherished. If for any reason you are not entirely satisfied with your order, we are here to help. Our goal is to provide you with a hassle-free return experience so that you can shop with confidence at invitingfashion.com.

Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Condition: All returned items must be in their original, unworn, and unwashed condition. We ask that you treat the garment with the same care you would in a physical boutique. Please do not remove any tags, labels, or hygiene strips that are attached to the item.
• Packaging: Items should be returned in their original packaging whenever possible. This helps us process your return efficiently and ensures that the garment remains protected during transit.
• Timeframe: We require that return requests be initiated within a specific number of days from the date you receive your delivery. This timeframe allows you sufficient time to try on your items and make a decision. Please refer to your order confirmation or our website for the exact return window.
• Non-Returnable Items: For hygiene and safety reasons, certain categories of items are considered final sale and are not eligible for return. These typically include lingerie, swimwear, earrings, and any items marked as clearance or final sale on the product page. We clearly indicate these restrictions on the relevant product pages so you can shop with full awareness.

How to Initiate a Return

We have simplified the return process to make it as convenient as possible. To initiate a return, please follow these steps:

1. Log In to Your Account: Visit invitingfashion.com and log in to your account using the email address and password associated with your order.
2. Access Your Order History: Navigate to your order history or order details section.
3. Select the Item: Identify the item you wish to return and select the return option.
4. Provide a Reason: We kindly ask you to provide a reason for your return. This feedback helps us improve our offerings and better serve you in the future.
5. Receive Return Authorization: Once your return request is submitted and approved, we will provide you with a return authorization number and detailed instructions on how to complete your return.

If you checked out as a guest, please use the return portal link provided on our website, which will guide you through the process using your order number and email address.

Packaging Your Return

Proper packaging is essential to ensure that your returned items arrive safely and in their original condition. We recommend the following:

• Use the original shipping box or a sturdy, secure package.
• Include all original tags and labels attached to the garment.
• Place the item in a protective bag inside the shipping box to prevent damage from moisture or rough handling.
• Clearly write your return authorization number on the outside of the package.
• Ensure the return address provided in our instructions is clearly visible.

We recommend using a trackable shipping method for your return. This provides you with proof of shipment and ensures that your package can be located if any issues arise during transit. We are not responsible for items that are lost or damaged during the return shipping process.

Return Processing and Inspection

Once we receive your returned package, our team will carefully inspect the items to ensure they meet our return eligibility criteria. This inspection process includes checking the garment’s condition, verifying that tags are still attached, and confirming that the item has not been worn, washed, or altered in any way.

We take this step seriously to maintain the quality and integrity of our collection for all our customers. Returns that do not meet our criteria may be denied and sent back to you, or a partial refund may be issued.

Refunds

After your return has been successfully inspected and approved, we will process your refund. The refund will be issued to your original method of payment. Please allow a reasonable number of business days for the refund to appear in your account. The exact timing can vary depending on your bank or credit card issuer, so we appreciate your patience during this period.

You will receive a confirmation email from us as soon as your refund has been processed. This email will include the refund amount and the order details for your records.

Refund Exceptions

Please note that the following conditions apply to refunds:

• Partial Refunds: In certain cases, we may issue a partial refund if an item is returned in a condition that is not considered “original.” This may include items that show signs of wear, have odors, are missing tags, or have been damaged by the customer.
• Non-Refundable Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error, such as sending you the wrong item or a defective product.
• Final Sale Items: Items marked as final sale or clearance are not eligible for refunds.

Exchanges

We understand that sometimes you may love a piece but need a different size. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired size. This approach ensures that you secure the item you want, especially if inventory is limited. It also allows us to process your return independently, providing you with the fastest and most efficient service.

If you have questions about sizing before placing a new order, we are here to provide guidance based on the specific garment measurements.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, we sincerely apologize. We take quality control seriously, but issues can occasionally occur. If this happens, please contact us immediately. We will work with you to resolve the situation promptly, whether that means providing a replacement, a full refund, or an alternative solution. Please include photos of the damage or defect so we can expedite the investigation.

Return Policy for International Orders

For international orders, please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure your return is delivered safely. Customs and duties paid at the time of purchase are typically non-refundable, as these are fees charged by your country’s customs authorities. We encourage you to check with your local customs office for more information.

Our Promise to You

At Inviting Fashion, we believe in building lasting relationships with our customers. We are committed to your satisfaction and want you to feel supported every step of the way. Our return policy is designed to give you peace of mind, allowing you to explore our collection with confidence.

Thank you for choosing Inviting Fashion. We value your trust and look forward to continuing to serve you with beautiful, thoughtfully curated pieces that inspire and delight. Visit us at invitingfashion.com to discover our latest collection.